Hey Lovely human!

Making people smile with Service Design is fucking easy

I've written over 500 answers to common Service Design questions, 10 books and created 20+ tools to improve the human experience in a simple way

Latest Service Design articles

Conference design

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Meet the creator

Hey lovely human, I'm Daniele and I love, practice and teach Service Design.

I'm Daniele Catalanotto, I worked with clients from all over the world to help them improve their customer experience using simple Service Design principles. I've been blessed to be able to learn a lot. Today I share these learnings in books, answers to questions and tools back with the community.

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Service Design Books

Step by step guided learning in a Service Design topic.

What is Service Design?

What is Service Design?

Discover what Service Design and why it is powerful to enhance the customer experience.

What is the Service Designer mindset?

What is the Service Designer mindset?

Finally understand how service designers think and what makes them such a special group of innovators.

Service Design Principles 1-100

Service Design Principles 1-100

100 ideas to improve the user and customer experience in simple and practical ways.

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Service Design Topics

In the last 10+ years I've answered more than 500 common Service Design questions with simple and down to earth answers.

Q&A

53 posts

Learning Service Design

27 posts

Basics of Service Design

11 posts

Surviving a Master in Service Design

11 posts

Value and Impact of Service Design

8 posts

Community building

7 posts

Conference design

5 posts

Backstage blog

4 posts

Coaching

4 posts

Service Design Books

3 posts

Teaching Service Design

3 posts

Examples of good Service Design

3 posts

Workshops and Service Design

2 posts

Feedback

2 posts

Ghost

2 posts

Impact

2 posts

Mindfulness

1 post

Active learning

1 post

PHD

1 post

AI

1 post

Books and courses creation

1 post

Canvas

1 post

Templates

1 post

Master Service Design

1 post

Remarkable

1 post

Writing

1 post

Remote

1 post

Dark sides of Service Design

1 post

Idiolectic

1 post

A (not so tiny) library of Service Design

Over the last 10+ years I've written all of my thoughts about Service Design and made the accessible for free to the community.

500+

Answers to common Service Design questions.

10+

Books to learn Service Design.

30+

Tools to apply Service Design skills today

Newsletter

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