Hey Lovely human!
I'd bet you a
I'd bet you a
Rivella is the Coca-Cola of Switzerland, but it’s made with the rest of milk that you use in cheese making.
Visit rivella.ch
that you can make people smile with Service Design in a fucking easy way tomorrow.
I've written over 500+ Q&A articles, 10 books, and created 20+ tools to improve the human experience in a simple way. These days I'm slowly migrating all this on this website. And yeah I also like writing way too long copy.
I'm honoured that lovely people in these organizations use or recommend my content.
Latest Service Design Q&A
What are strong slides structures to share your synthesis work?
Why joining presentations of peers is a secret weapon?
Why presence is an important gift from a Service Design educator?
Why one prototype isn't enough for learning a lot?
How do you select which ideas to prototype after an ideation session?
How can I test and evaluate early ideas?
What can make or break a shadowing session?
Should I collect more data?
Featured Service Design Q&A
Are there enough Service Design jobs out there?
In short: There are many more service design opportunities beyond those listed on one website, including jobs with different titles.
2 min read
What are the different stages of learning Service Design?
In short: Mindset (backstage / frontstage, multitouchpoint, experience versus reality, etc), tools (Service Blueprint, interviews, etc.), everyday life (using it outside of work)
1 min read
What is Service Design?
In short: Service Design helps organisations understand why people are so pissed about them and then fixes the problem.
1 min read
Meet the creator
Hey lovely human, I'm Daniele and I love, practice and teach Service Design.
I'm Daniele Catalanotto, I worked with clients from all over the world to help them improve their customer experience using simple Service Design principles. I've been blessed to be able to learn a lot. Today I share these learnings in books, answers to questions and tools back with the community.
