Are there enough Service Design jobs out there?
In short: There are many more service design opportunities beyond those listed on one website, including jobs with different titles.
I've written over 500 answers to common Service Design questions, 10 books and created 20+ tools to improve the human experience in a simple way
I'm honoured that lovely people in these organizations use or recommend my content.
There are proven simple rule of thumbs, ideas, tips, advices that improve the human experience dramatically.
I call these Service Design Principles.
They can help you to:
Remove frustrations to differentiate you from the other messy services and products.
Delight your customers with simple and affordable human touches.
Make your team’s work easier, a happy employee can more easily create happy experiences for others.
Fix problems in creative way that don’t need a ton of budget, time or resources.
Create an experience culture where employees know the importance of creating a great experience.
Get shit done today, by making small changes today that users and employee will notice right away.
In the Service Design Q&A Library, I show quick tips and tricks for Service Design practitioners about tools, methods, and everything else that can be useful for a Service Design professional.
In short: There are many more service design opportunities beyond those listed on one website, including jobs with different titles.
In short: Mindset (backstage / frontstage, multitouchpoint, experience versus reality, etc), tools (Service Blueprint, interviews, etc.), everyday life (using it outside of work)
In short: Service Design helps organisations understand why people are so pissed about them and then fixes the problem.
I'm Daniele Catalanotto, I worked with clients from all over the world to help them improve their customer experience using simple Service Design principles. I've been blessed to be able to learn a lot. Today I share these learnings in books, answers to questions and tools back with the community.