Deadly simple books that teach impactful rule of thumbs
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Service Design Principles 1-100
The hypothesis of this handbook is that you don’t need to understand the full extent of Service Design to improve the user and customer experience. You don’t need to understand all the theory to create great services.
or get the paperback version on Amazon
A tiny history of Service Design
I didn’t find any book on the history of Service Design, so I took a few days, researched the topic and wrote a tiny booklet which shares a timeline of events, people and publications that made what Service Design is today.
or get the paperback version on Blurb